Maggiano's Little Italy, Nashville - Nashville, TN 37203
Maggiano's Little Italy, Nashville - Nashville, TN 37203
Maggiano's Little Italy, Nashville - Nashville, TN 37203
Job Description
Job summary:

Responsible for initial greeting and seating of guests, answering phones, taking messages and reservations, maintaining an accurate wait when necessary and bidding goodbye to all guests.

Essential functions:
Must be willing and able to:

- Determine proper amount of reservations to be accepted for each shift according to standing operating procedure
- Take all reservation calls and record necessary information
- Confirm applicable reservations according to standing operating procedure
- Seat the restaurant evenly and in an orderly manner so that the dining room looks well filled at all times and so that all servers have a fair share of the guests
- Maintain an accurate head count of guests seated in each station
- Fill out completely all sections of a telephone message pad and pass on to the appropriate person within 10 minutes of the call
- Check washrooms and coordinate with bus staff cleaning requirements
- Ensure that host desk and waiting area are kept clean and organized throughout the shift
- Sell and accurately account for gift certificate sales
- Move tables as needed for larger or smaller parties
- Complete all side work when and as assigned
- Refrain from smoking for the duration of a shift
- Perform more than one task at a time
- Perform calmly and effectively under pressure
- Relate to guests pleasantly and with good humor
- Communicate effectively with guests
- Master the restaurant's paging system and/or headsets within two days
- Master the restaurant's telephone system within 2 days
- Communicate problems to management immediately

Must be willing and able to meet individual restaurant requirements in the following when that restaurant is on a wait:

- Accurately quote wait time within 5 minutes
- Efficiently assign tables appropriate for parties being seated
- Accurately fill out and maintain host/hostess control sheet
- Clearly and cordially announce over the intercom, names of parties to be seated
- Anticipate needs of scheduled special parties
- Communicate seating needs to service, bus and other host staff
- Cordially inform the guest about where to wait and how wait system works
Start at $9
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